Frequently Asked Questions
Full payment is due before production will begin on any product.
We offer shipping to the contiguous United States (the lower 48 states in North America).
Orders going to Alaska, Hawaii, PO Boxes, Military bases or US territories will need a shipping quote prior to placing an order.
At this time we do not ship internationally.
We offer a flat rate shipping of $6.95 per order to the contiguous United States.
Spend $35 USD or more (after discounts and before taxes) and qualify for free shipping to the contiguous United States.
For orders outside of the contiguous United States please contact us for a quote prior to placing an order.
Please see our shipping policy for full details.
We do not offer local pickup at our studio, but we do offer free local delivery to Festival Ranch Residents & the option to pick up your order at an upcoming market, when applicable.
Please see our local delivery FAQ here.
We are a registered LLC business based out of Arizona, therefore we are required by law to collect all local & state taxes for orders in Arizona.
This includes local markets, local pickup or orders shipped within the state. If you are outside of Arizona, we do not collect sales tax.
However, depending on your state laws, you may be responsible for reporting your online purchases. Please consult with your local tax office if you have questions.
All orders are processed in the order they were received.
Production time varies based on the details of the item and the current order volume, but it is generally takes between 2-8 days for an item. See the item details for a specific products production time estimate.
Once production is complete on all the items in your order, your order will ship and you will receive a tracking number.
Orders are shipped from Arizona, USA and generally take 5-8 business days from the day they are shipped out until they arrive.
We offer rush production depending on availability for an additional fee starting at $50.00 USD per order and going up from there.
This only expedites production, not shipping. Please contact us prior to placing an order for availability and pricing.
Due to the nature of our products, we do not accept returns. However, if there is an issue with your order once received, please let us know within 3 days of receiving it so we can make it right.
Cancellation requests within 24 hours of placing the order are subject to a cancellation fee of 25% or $15.00 USD, whichever is greater.
Cancellation requests after 24 hours are not accepted.
All cancellation requests must be done in writing via email.
We do not accept cancellations on custom orders at any point.
No, we have a Co2 laser and cannot cut metal or products containing PVC. You would need to contact a company with a Fiber laser.
No, we do not print on fabric type items. You would need to find someone with a screen press, heat press, embroidery machine or other similar equipment.
Our equipment is designed to be used on rigid, flat materials not soft, flexible materials.
No, we do not print banners. You would need to find someone with a roll printer.
Our equipment is designed to be used on rigid, flat materials not soft, flexible materials.
No, our business is not geared towards children so we do not make them or accept custom order requests for them. A name puzzle is considered a toy and toys are strictly regulated, as they should be, by the CPSC (Consumer Product Safety Commission). We encourage you to find a maker who complies with CPSC regulations when purchasing handmade items for your children.
You can read more information about CPSC here.
Generally, the answer is no. We do not copy other makers original designs.
However if it is a commercial design and you have access to the design file, you can send us the commercial design file (or a link to it) for review.
If we decide we are able to make the product for you, we will let you know and you can request a custom order.
If you have a blank item you want engraved or printed on, we require that you provide at least one identical test blank as well.
We must do a series of tests to figure out the settings for both engraving and printing before we can customize your item. Test blanks will not be returned to you.
Not all items can be engraved or printed on. To inquire if we can customize your blank, please contact us with the details of your blank including size, material and the MSDS (material safety data sheet) when applicable and we will get back to you to.
From 2019 - 2023 we did all the graphic design work ourselves, many times for free.
Effective January 1, 2024 and moving forward, we no longer offer any kind of photo editing or design work for free.
We have contracted with local graphic artists to do all of our graphic design and photo editing work. If you are unable to do the editing or design yourself, one of our artists can help.
This includes things like "photoshopping out backgrounds/objects", enhancing colors, clipping masks, artistic effects, recreating logos, converting files and more.
Pricing starts at $150 for all graphic design and photo editing projects and goes up depending on the details of the project. Payment of $150 is due at the time of consult, with any remaining balance due once the project is complete.
This is for digital services only and does not include the price of any physical finished product.
If this is out of your budget, we recommend checking out the list below of some of our favorite programs, sites & apps to do the design/editing work yourself.
We do not offer any training or support on any of these recommendations.
It is almost never a "quick" thing to edit or design a file. That said, we no longer offer or accept requests to do any kind of editing or designing for free.
We are happy to connect you with one of our contracted graphic artists to help you with your needs.
Please see our design & editing work page for full details.
Yes, we offer business to business (B2B) printing services.
You must fill out an application and provide a copy of your current local tpt/tax certificate to verify your business.
We require a minimum purchase of $250 per order on B2B printing services.
Please contact us for more details and to submit an application.